Student support
Supporting you throughout your apprenticeship
At MTC Training, we’re here to support you every step of the way. Whether you need guidance on workplace challenges, wellbeing, or safeguarding, our team is ready to help, ensuring a safe and inclusive environment for your success.
During your programme
Learner support
You may, at some time, have a problem that is either work-related or personal, which you feel you cannot discuss with your supervisor or MTC trainer/assessor. It often helps to talk it through with someone else. If you wish to discuss your problem in confidence, you may want to talk to one of our dedicated Support Team. With their experience of dealing with personal issues, our staff can help with any guidance you may need. Your discussions will be treated in the strictest confidence.
During your programme
Assessors
During your engineering apprenticeship, your company will be assigned a workplace Assessor. The Assessor will be your main point of contact from MTC and will help support both you and your company in delivering a quality engineering apprenticeship. Your Assessor will visit you regularly to review your progress along with your company.
Safeguarding
We are committed to our responsibilities for the safeguarding of young people and vulnerable adults. If you have any concerns for your own or anyone else’s safety or wellbeing in training, your workplace, or at home, any of our staff will listen to you and support you or refer you to our Safeguarding Team if appropriate.
Our aim is to keep you safe and well from a wide range of harm, including:
- Neglect
- Physical abuse, including domestic abuse
- Sexual abuse
- Emotional abuse
- Bullying, including online bullying and prejudice-based bullying
- Racist, disability, and homophobic or transphobic abuse
- Gender-based violence
- Radicalisation and/or extremist behaviour
- Child sexual exploitation and trafficking
- Impact of new technologies on sexual behaviour, for example, sexting
- Teenage relationship abuse
- Substance misuse
- Issues specific to a local area or population, for example, gang activity
- Domestic violence
- Female genital mutilation
- Forced marriage
- Fabricated or induced illness
- Poor parenting
- Other issues posing a risk to young people and vulnerable adults
Safeguarding also relates to broader aspects of care and education, including:
- Health and safety and wellbeing
- The use of reasonable force
- Meeting the needs of learners with medical conditions, including mental health issues
- Providing first aid
- Emotional wellbeing, including self-injury
- Online safety and associated issues
- Appropriate arrangements to ensure learner’s security, taking into account the local context
Our safeguarding team contacts: safeguarding@the-mtc.org
Prevent
Prevent is part of the UK’s counter-terrorism strategy, which seeks to identify and support those at risk of becoming drawn into radicalisation or terrorism. If you have any concerns, please contact our safeguarding team at safeguarding@the-mtc.org.
MTC advocates, promotes, and teaches core British values because the Government believes that doing so will make people more resilient towards attempts to radicalise them and support them with life in modern Britain.
- Democracy: Learners need to show respect for democracy and support participation in democratic processes.
- The Rule of Law: Learners should appreciate that living under the rule of law protects individual citizens and is essential for their wellbeing and safety.
- Individual Liberty: Enables learners to develop their self-knowledge, self-esteem, and self-confidence.
- Mutual Respect and Tolerance: Learners must show mutual respect and tolerance to those with different beliefs.
These essential values support individuals to become rounded and valuable members of our society.
Matrix Standard
The MTC is Proud to Have Achieved the Matrix Standard for Our Information, Advice, and Guidance
The Matrix Standard is a unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work, and life goals.
